Shipping & Delivery
Every Keir order is prepared by hand in Whistler Village, tracked door to door, and released only with a signature. Here is exactly how we ship, where, and what to expect.
The policy, in plain language.
This is the policy that applies to every online order placed with Keir Fine Jewellery.
We ship across Canada by Canada Post Priority. We email your tracking number as soon as your order ships. Shipping fees are shown at checkout.
We ship internationally by FedEx to Australia, France, Luxembourg, New Zealand and the United Kingdom. International orders may be subject to customs fees, import duties and taxes, which are the responsibility of the recipient. FedEx or your local customs agency will contact you to collect these before delivery.
As of September 22, 2026, we have paused shipping to the United States. Paused
We welcome our American clients in our Whistler Village boutique. Read why.
Every shipment is fully insured in transit and requires a signature on delivery.
If you would like your order sent to an address other than your billing address, as a gift or surprise, please contact your credit card provider to add the alternate address to your account first. This protects you from fraudulent charges.
Call 604.932.2944 or email info@keirfinejewellery.com.
From our boutique to your hand.
1. Order confirmed
You receive an email confirmation with the full details of your order.
2. Prepared by hand
Your piece is inspected, cleaned and securely packed in our Whistler Village boutique.
3. Shipped and tracked
We email your tracking number the moment your parcel leaves us.
4. Signed for
The courier releases your parcel only with a signature on delivery.
Where we ship.
Your exact shipping fee is calculated at checkout from your address and order, and shown before you pay.
Canada
ShippingAcross Canada by Canada Post Priority, Canada Post's fastest parcel service.
- Carrier
- Canada Post Priority
- Tracking
- Emailed when your order ships
- Delivery
- Signature required
- Fees
- Shown at checkout
International
ShippingBy FedEx, with tracking and a signature on delivery. Select a country to visit its customs authority.
Not listed? We may still be able to help. Contact us before ordering and we will confirm what is possible.
Why we paused shipping to the U.S.
As of September 22, 2026, we no longer ship orders to addresses in the United States. This is not a decision we made lightly. Many of our most loyal clients live south of the border.
Two changes made cross-border shipping unworkable for fine jewellery:
- August 29, 2025The U.S. ended duty-free entry for low-value parcels, so every shipment now faces U.S. duties and customs processing.
- August 22, 2026The U.S. introduced tariffs of up to 50% on a range of Canadian goods, with no exemption for goods that qualify under CUSMA.
Together with standard U.S. duties and brokerage fees, the cost of getting a piece into the U.S. can now reach roughly half its value. We could not ask you to carry that, and we could not absorb it without compromising on quality.
You are always welcome in Whistler. Fly into Vancouver, take the Sea to Sky Highway, and let us show you your favourites in person.
When you return home, declare jewellery bought in Canada to U.S. Customs and Border Protection. Duty may apply above your personal exemption.
What international clients pay on arrival.
Prices on our site and your order total do not include import charges for destinations outside Canada.
What may apply
Customs fees, import duties, import VAT or GST, and courier brokerage or clearance fees. Rates are set by the destination country, not by Keir.
When you pay
FedEx or your local customs agency will contact you directly to collect any charges before your parcel is delivered.
Before you order
If you are unsure what your country charges, check with your customs authority using the links above, or ask us and we will share what we know.
If something needs attention.
Sending a gift
Signature gift wrapping is available. To ship to a different address, add it with your credit card provider first, then let us know. We are happy to help.
Changing your address
Contact us as soon as possible. We can update the address until your order ships. Once a parcel is with the courier, it can no longer be redirected by us.
Delayed, damaged or lost
Call 604.932.2944 or email info@keirfinejewellery.com right away. Keep all packaging if a parcel arrives damaged. We will work with the courier to resolve it.
Protected by British Columbia law.
Online orders from Keir are distance sales under the BC Business Practices and Consumer Protection Act. Here is what that means for you.
days to receive your contract
You will receive a copy of your order, by email, within 15 days of purchase. In practice, we send it immediately.
days, then you may cancel
If your order is not delivered within 30 days of the supply date we give you, or within 30 days of your purchase if no date was given, you may cancel at any time before it arrives.
days to refund you in full
If you cancel under these rules, we refund everything you paid, without deduction, within 15 days of your notice.
For returns and exchanges of delivered items, see our Refund Policy. More about your rights: Consumer Protection BC.
Good questions.
What currency are your prices in?
All prices on our website are in Canadian dollars (CAD). If you pay with a card issued outside Canada, your bank converts the charge at its own exchange rate and may add a foreign transaction fee.
Are duties and taxes included for international orders?
No. Your order total covers the piece and shipping only. Any customs fees, import duties, import taxes and courier brokerage fees are set by your country and are paid by the recipient. FedEx or your customs agency will contact you to collect them before delivery.
When will I receive my tracking number?
We email your tracking number as soon as your order ships. You can follow your parcel on the Canada Post or FedEx website from that moment.
What if I am not home to sign?
Every parcel requires a signature, so it cannot be left at the door. If no one is available, the courier leaves a delivery notice with options to arrange redelivery or collect the parcel from a nearby location. Use your tracking number to see the options.
Can you ship to a P.O. box?
FedEx cannot deliver to P.O. boxes, so international orders need a street address. For Canadian P.O. boxes, please contact us before ordering and we will confirm the best option.
How are special orders and custom pieces shipped?
Special orders and custom pieces ship once they are complete. We contact you for final payment and shipping instructions when your piece is ready, and confirm timing with you along the way. Special orders are non-returnable and non-refundable, as set out in our Store Policies.
I live in the U.S. and my Keir piece needs service. What should I do?
Please call us at 604.932.2944 before sending anything. Shipments between the U.S. and Canada now go through customs processing, and we will advise the safest route for your piece.
Will you ship to the U.S. again?
We hope so. We are watching the rules closely and will resume U.S. shipping as soon as it makes sense for our clients. Subscribe to our emails to be the first to know.
Talk to a real person.
Our team knows every piece we ship. Call, email or stop by the boutique.
Whistler, BC V8E 1H3 HoursDaily, 10:00 AM to 6:00 PM Pacific
Subject to seasonal adjustment Emailinfo@keirfinejewellery.com